Emotional dissonance occurs when:
A) there are no known emotional display rules for a particular situation.
B) we experience conflict between the required emotions and our true emotions.
C) we work with someone who has high emotional intelligence.
D) job satisfaction is at the same level as organizational commitment.
E) either 'A' or 'C' occur.

Question

Quizplus · Accepted Answer

Emotional dissonance refers to a situation where there is a conflict between the emotions required by a particular job or role and an individual's true emotions. This can lead to job dissatisfaction, emotional exhaustion, and burnout. Therefore, option B is the correct choice as it describes the nature of emotional dissonance. Option A is incorrect as the absence of emotional display rules would not necessarily lead to emotional dissonance. Option C is also incorrect as working with someone who has high emotional intelligence would not cause emotional dissonance. Finally, options D and E are incorrect as they are not related to the concept of emotional dissonance.

Emotional Dissonance Occurs When