In organizational settings, empathy:
A)has both a cognitive and emotional component.
B)improves sensitivity to the external causes of another person's behavior and results.
C)can reduce the likelihood of fundamental attribution error.
D)does all of the above.
E)is only 'A' and 'B'.

Question

Quizplus · Accepted Answer

Empathy in organizational settings involves both a cognitive understanding (A) and emotional connection to others. It can improve sensitivity to the external causes of another person's behavior and results (B), which can reduce the likelihood of fundamental attribution error (C). Therefore, the correct answer is D, which includes all of the above.

In Organizational Settings, Empathy