Fear of the unknown usually motivates employees to support organizational change.
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Q1: Unfreezing occurs by making the driving forces
Q2: To bring about effective change, leaders typically
Q4: Customer feedback provides a human element that
Q6: Unfreezing occurs when the driving forces are
Q7: Exposing employees to external forces can strengthen
Q8: Refreezing involves producing disequilibrium between the current
Q9: When employees apply a cost-benefit analysis to
Q10: The force field analysis model states that
Q11: Even when present conditions are very bad,
Q38: The urgency for change must always be
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