If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person who caused the problem.

Question

Quizplus · Accepted Answer

Focusing on the problem rather than the person helps to avoid blaming and criticizing the individual, which can lead to defensiveness or hostility. This approach also emphasizes finding a solution instead of assigning fault.

If You Have to Communicate Negative Information,the Other Person Is