Sociotechnical systems theory is based on the idea that:
A) teams work best when there is 'joint optimization' between the social and technical systems of the work unit.
B) employees are unable to think for themselves.
C) managers usually have better ideas than employees.
D) employees work best alone rather than in teams.
E) technology should determine how the work process is structured.

Question

Quizplus · Accepted Answer

Sociotechnical systems theory emphasizes the importance of both the social and technical systems in achieving optimal performance in work units. It suggests that teams work best when there is joint optimization, meaning that the social and technical systems are designed to complement each other and work in harmony. This approach recognizes that employees are critical to the success of the organization and that they have valuable insights into how work can be done most effectively. It does not suggest that employees are unable to think for themselves, that managers always have better ideas, or that technology should determine how work processes are structured.

Sociotechnical Systems Theory Is Based on the Idea That