Gino, a CEO, is concerned that his managers are purposely misusing appraisal rating scales to make it look as though their teams are very effective. Which action should Gino take to fix the problem?

Question

Quizplus · Accepted Answer

By telling managers that they will have to justify their ratings to him in a face-to-face meeting, Gino can mitigate the misuse of appraisal rating scales. This will force managers to provide a more accurate and honest rating of their teams, as they will have to defend their ratings to the CEO. Using rating error training or frame of reference training may help in ensuring accurate ratings in the future, but it does not address the current problem of intentional misuse of appraisal rating scales. Threatening to fire any manager whose ratings are too high may create a culture of fear and dishonesty, which is not a desirable outcome.

Gino, a CEO, Is Concerned That His Managers Are Purposely