Zee, owner of a car repair shop, noticed that female customers were often dissatisfied with the shop's service because they felt the car mechanics didn't clearly explain what the problem was with their cars. As a result, Zee now provides the mechanics with a checklist they must go through when they talk with clients. He uses the completed checklists to help evaluate mechanic performance. In this case, the "intervention" is:

Question

Quizplus · Accepted Answer

The "intervention" in this scenario is the checklist procedure designed by Zee to address the problem of dissatisfied female customers. The checklist serves as a guide for the mechanics to follow when explaining the problem with the client's car, and also serves as a tool for Zee to evaluate mechanic performance. While Zee is the owner of the shop and responsible for implementing the checklist procedure, the actual intervention is the checklist itself.

Zee, Owner of a Car Repair Shop, Noticed That Female