Ann, who has been with her company for 15 years, firmly believes in its goals and values, and she is always willing to go the extra mile to help it succeed. Ann's feelings toward her organization are best characterized as:

Question

Quizplus · Accepted Answer

Affective commitment refers to an employee's emotional attachment to and identification with their organization. Ann's belief in the organization's goals and values and willingness to go the extra mile suggest that she has developed a strong emotional attachment to her company, making affective commitment the best characterization of her feelings towards it. Continuance commitment, on the other hand, relates to an employee's perception of the costs of leaving the organization and may not capture the emotional attachment Ann feels towards her company. Normative commitment relates to a sense of obligation to stay with the organization, which is not necessarily reflected in Ann's strong emotional connection. Dispositional commitment relates to an individual's personality traits and is not a relevant concept for this question.

Ann, Who Has Been with Her Company for 15 Years