One Way Organizations Can Lessen the Burden of Emotional Labor

One way organizations can lessen the burden of emotional labor in, for example, a customer service job, is by:

A) creating more jobs with less customer interaction.
B) training employees on how to handle their negative emotions once they finish with work for the day.
C) hiring employees who are a good "fit" for a customer-service type of organization.
D) providing employees with rewards for successfully managing their emotions.