You respond by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

Question

Quizplus · Accepted Answer

By agreeing with the customer's objection, the customer feels heard and validated, and by adding that you will make sure it never happens again, you are able to neutralize the objection and assure the customer that their concerns have been heard and will be addressed.

You Respond by Saying Courteously, "You're Absolutely Right, and I