The customer service concept implies firms should

Question

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The customer service concept emphasizes providing an appropriate level of customer service while minimizing total logistics costs. It is important to balance the cost of providing customer service with the level of service provided. Providing too little service can result in dissatisfied customers, while providing too much service can lead to unnecessary costs. Therefore, firms should aim to provide an appropriate level of customer service while also minimizing total logistics costs.

The Customer Service Concept Implies Firms Should