Within the context of a supply chain, __________ is the ability of a logistics system to satisfy users in terms of time, dependability, communications, and convenience.

Question

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Customer service refers to the ability of a logistics system to satisfy users in terms of time, dependability, communications, and convenience. It involves providing timely and accurate information, ensuring on-time delivery, handling customer complaints effectively, and offering convenience in terms of order placement, payment, and delivery options. Replenishment and distribution management are part of the logistics system that supports customer service. Lead time refers to the time it takes for a supplier to deliver an order after it has been placed. Stockout creation, on the other hand, refers to the situation where a product is temporarily out of stock, which can negatively impact customer service.

Within the Context of a Supply Chain, __________ Is the Ability