Customer relationship management (CRM) is most closely related to the __________ era in U.S.business history because it aids businesses in practicing a market orientation.
A) production
B) sales
C) marketing concept
D) customer relationship
E) societal marketing
Correct Answer:
Verified
Q147: Which of the following most directly explains
Q148: The idea that individuals and organizations are
Q149: FIGURE 1-5 Q150: Customer Relationship Management refers to Q151: Innovators at 3M developed Scotchbrite® Never Rust Q153: An organization that focuses its efforts on Q154: Customer experience refers to Q155: The societal marketing concept is Q156: Today's _ era is one in which Q157: FIGURE 1-5 
A)the creation of
A)preconceived expectations of how
A)the moral principles
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