Which of the following is true of high-performance work systems?
A) These systems place the least importance on interpersonal skills.
B) Employees need to focus on developing technical skills only.
C) Total quality management has no relevance to such systems.
D) Employees should understand the entire service and production system.

Question

Quizplus · Accepted Answer

High-performance work systems require employees to have a deep understanding of the entire service and production system. This includes both technical and interpersonal skills. Total quality management is also relevant to these systems as they focus on improving processes and outcomes. Therefore, option D is the correct answer.

Which of the Following Is True of High-Performance Work Systems