At The Luxury Hotel in Miami, Florida, three hotel employees serve the needs of each guest.In every room, a guest can summon a chef, a maid, or a valet by pressing a button at his/her bedside.Which generic business-level strategy is The Luxury Hotel utilizing?

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The Luxury Hotel is utilizing a differentiation strategy by offering unique and personalized services to each guest through the ability to summon a chef, maid, or valet at any time with the press of a button. This sets them apart from other hotels that do not offer such personalized services.

At the Luxury Hotel in Miami, Florida, Three Hotel Employees