To be a good listener, a manager should:
A) interrupt the sender when he or she is being unclear.
B) avoid looking directly at the sender to keep from embarrassing him or her.
C) paraphrase what the sender has said.
D) not ask questions.
E) repeat exactly what the sender said.

Question

Quizplus · Accepted Answer

Managers should paraphrase, or restate in their own words, points senders make that are important, complex, or open to alternative interpretations; this is the feedback component so critical to successful communication.

To Be a Good Listener, a Manager Should