The implementation of the customer relationship management (CRM) is a method of improving an organization's _____.
A) inventory
B) organizational structure
C) responsiveness to customers
D) product development plan
E) facility layout

Question

Quizplus · Accepted Answer

CRM is a tool that allows organizations to manage relationships with their customers effectively. The implementation of CRM can help improve an organization's responsiveness to customers by enabling it to track interactions with customers, analyze customer data, and provide personalized service. Therefore, the correct choice is C.

The Implementation of the Customer Relationship Management (CRM) Is a Method