Organizational citizenship behaviors (OCBs) are behaviors that are not required of organizational members but that contribute to organizational efficiency and effectiveness.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors go beyond employees' job descriptions and are voluntary acts that benefit the organization. They are essential to maintaining a positive workplace culture, increasing productivity, and building strong relationships between members of an organization.

Organizational Citizenship Behaviors (OCBs) Are Behaviors That Are Not Required