An organization's competitive advantage does not derive from departmental skills.
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Q12: First-line managers typically supervise middle managers.
Q25: IT cannot be used to empower employees,
Q26: The array of technical skills managers need
Q28: Top managers require the least conceptual skills
Q29: The amount of time that managers spend
Q31: Employees involved in total quality management (TQM)
Q32: First-line managers are unlikely to be affected
Q33: Empowering employees can lead to so many
Q34: Outsourcing hinders the development of new products.
Q35: The lower a manager's position is in
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