Salespeople are likely to experience more role conflict than most organization members are because salespeople occupy positions at the boundaries of the firm.

Question

Quizplus · Accepted Answer

Salespeople work at the interface between the company and its customers, hence they are likely to encounter role conflict due to differing goals and expectations from both parties. They may also have to balance competing interests such as maximizing profits while maintaining customer loyalty, leading to role ambiguity and pressure.

Salespeople Are Likely to Experience More Role Conflict Than Most