A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:
A) innovation.
B) restructuring.
C) total quality management.
D) empowerment.
E) outsourcing.

Question

Quizplus · Accepted Answer

Empowerment is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.Information technology is being increasingly used to empower employees because it expands employees' job knowledge and increases the scope of their job responsibilities.

A Bank Allows Its Tellers to Not Only Handle Deposits