Exceeding customer expectations is one of the goals of ABC Company.In an attempt to achieve this goal,the company decided to keep its customer service department open until 8:00 pm to better serve its customers.This was an attempt to improve the organization's:
A)strategy
B)efficiency
C)effectiveness
D)reputation
E)social responsibility

Question

Quizplus · Accepted Answer

Efficiency is a measure of how well or productively resources are used;effectiveness is a measure of the appropriateness of the goal.

Exceeding Customer Expectations Is One of the Goals of ABC