The trend toward flatter organisational structures (delayering)has occurred because this action:
A) Tends to reduce overhead costs
B) Narrows the span of control for supervisors
C) Puts decision makers closer to front-line staff and information about customer needs
D) Reduces overhead costs AND puts decision makers closer to front-line staff and information about customer needs

Question

Quizplus · Accepted Answer

Delayering reduces overhead costs by removing unnecessary levels of management and puts decision makers closer to front-line staff, allowing for better access to information about customer needs. Therefore, both options A and C are correct, making option D the best choice. Option B is incorrect as delayering actually widens the span of control for supervisors by eliminating some management tiers.

The Trend Toward Flatter Organisational Structures (Delayering)has Occurred Because This