Employees minimise the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Question

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This statement is true. Employees use deep acting by changing their emotions to align with the job requirements to reduce emotional labour and stress. Surface acting involves displaying emotions that are not in line with their true emotions, causing more emotional labour and stress.

Employees Minimise the Stress from Emotional Labour by Actually Changing