-Figure 12-9 above indicates that supply chain managers must balance total logistics cost factors against customer service factors. The four customer service factors (W, X, Y, and Z) include all of the following EXCEPT:

Question

Quizplus · Accepted Answer

Return products handling is not typically considered a primary customer service factor in the context of balancing logistics costs and customer service. The other options (communication, dependability, convenience, and time) are more directly related to customer service factors.

-Figure 12-9 Above Indicates That Supply Chain Managers Must Balance