Many firms now use e-mail and the Internet to promote their products instead of sending promotional literature to current and prospective customers through the mail.UPS and FedEx continue to grow,offering both overnight and ground package delivery services.As a result,the U.S.Postal Service (USPS)has lost millions of customers and billions in revenue.The USPS has challenges ahead in coping with ________ forces in the marketplace.
A)economic
B)competitive
C)legal
D)social
E)technological

Question

Quizplus · Accepted Answer

The USPS has to cope with new competitive forces in the marketplace,such as the growing trend for firms that once relied on the USPS to deliver promotional literature and packages but now rely on e-mail,the Internet,UPS,and FedEx for promotional and package delivery needs.

Many Firms Now Use E-Mail and the Internet to Promote