The organizational approach to performance management that integrates strategic perspectives including financial,customer,internal business processes,and learning and growth is called:
A) management by objectives.
B) behaviourally anchored rating scale.
C) balanced scorecard.
D) graphic rating scale.
E) mixed-standard scale.

Question

Quizplus · Accepted Answer

The description fits the balanced scorecard approach, which aligns performance management with strategic goals and measures performance in four areas: financial, customer, internal business processes, and learning and growth. Management by objectives, behaviourally anchored rating scale, graphic rating scale, and mixed-standard scale do not necessarily take all these perspectives into account.

The Organizational Approach to Performance Management That Integrates Strategic Perspectives