When a service failure occurs, if a company correctly handles the problem ____________ will not be impacted.
A) Customer satisfaction
B) Loyalty
C) Retention
D) A, B, and C
E) None of the above

Question

Quizplus · Accepted Answer

If a company correctly handles a service failure, the customer's satisfaction, loyalty, and retention will not be impacted. Effective service recovery can even lead to increased loyalty and retention, as customers appreciate when their concerns are addressed satisfactorily.

When a Service Failure Occurs, If a Company Correctly Handles