The CEO Will Need to Know That the First Step

The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:

A) determining the cause of the problem.
B) determining whether there exists a problem that needs to be fixed.
C) involving employees in the process of unfreezing.
D) identifying the positive elements of the organization or work unit that is performing well.
E) creating a common image among participants of what should be in their own organization.