By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.

Name: By avoiding written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.
Brand: Quizplus
Rating: 4.8 (38 reviews)

Question

Quizplus · Accepted Answer

Employees become nonsubstitutable when they possess knowledge (such as operating equipment or serving clients) that is not documented or readily available to others.

By Avoiding Written Documentation of How to Operate Equipment or Serve