Emotional labour may result in stress and job burnout when the prescribed emotions for a job conflict with the employee's true emotions.

Question

Quizplus · Accepted Answer

Emotional labour requires employees to display certain emotions as part of their job duties. When the required emotions conflict with an employee's true emotions, it can lead to stress and burnout, as the employee has to constantly regulate and suppress their true feelings.

Emotional Labour May Result in Stress and Job Burnout When