Which of the following is considered a "hard" influence tactic?
A)Exchange
B)Assertiveness
C)Information control
D)Upward appeal
E)All of these are described as "hard" influence tactics.

Question

Quizplus · Accepted Answer

Assertiveness is considered a "hard" influence tactic as it involves the use of threats, demands or request that are blunt, direct, or forceful. The other influence tactics listed can be considered "soft" tactics - Exchange involves offering something in return for compliance, Information control involves manipulating or withholding information, and Upward appeal is about seeking support from higher authorities.

Which of the Following Is Considered a "Hard" Influence Tactic