Employee behaviours that extend beyond normal job duties:
A)should be discouraged by organizational leaders.
B)are usually performed by people with low conscientiousness.
C)are the most important characteristics of people with an external locus of control.
D)are common in small businesses but never occur in large firms.
E)are called organizational citizenship.

Question

Quizplus · Accepted Answer

Employee behaviours that extend beyond normal job duties are called organizational citizenship. These behaviours include things like volunteering for extra projects or helping colleagues even when it is not required. Rather than being discouraged, these behaviours are often encouraged by organizational leaders as they contribute positively to the overall functioning of the organization. Research has also shown that these behaviours are associated with higher job satisfaction and better performance evaluations.

Employee Behaviours That Extend Beyond Normal Job Duties