The supplier performance index (SPI) equals (____ plus ____) divided by ____.
A) total purchases....nonperformance costs....total purchases
B) nonperformance costs....total purchases....nonperformance costs
C) total purchases....appraisal costs....external failure costs
D) external failure costs....internal failure costs....total purchases
E) failure costs....appraisal costs....prevention costs
Correct Answer:
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