According to Philip Crosby,the only performance standard that defines total quality is ____,which he defined as conformance to requirements.

Question

Quizplus · Accepted Answer

According to Philip Crosby, the only performance standard that defines total quality is zero defects, which means achieving products or services that conform to requirements and are free from any defects. This concept emphasizes the importance of preventing errors rather than detecting and correcting them later in the process. By focusing on zero defects, organizations can reduce waste and improve customer satisfaction, leading to long-term success. Therefore, option A is the best choice for this question.

According to Philip Crosby,the Only Performance Standard That Defines Total