____ is a tool that reduces processes to their component parts or activities and helps identify and then eliminate non-value-adding activities (waste)or delays within a process.
A) Process mapping
B) TCO
C) PERT/CPM
D) QDA
E) Productivity analysis

Question

Quizplus · Accepted Answer

Process mapping is a tool that helps identify the activities or steps involved in a process and the relationships between them. This information can then be analyzed to identify non-value-adding activities or delays, which can be targeted for elimination or improvement. TCO (total cost of ownership), PERT/CPM (program evaluation and review technique/critical path method), QDA (quality data analysis), and productivity analysis are not specifically designed for identifying and eliminating waste within a process.

____ Is a Tool That Reduces Processes to Their Component