The first step in the development of an in-service training program using an instructional system for employee competency in the laboratory is:

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Before developing an in-service training program, it is important to conduct a needs assessment or gap analysis to identify the knowledge and skills that employees need to acquire or improve. This analysis helps to ensure that the training program is relevant and effective. Direct observation of routine patient test performance, preparation of a written procedure, and implementation of a schedule are steps that can be taken after the needs assessment has been completed.

The First Step in the Development of an In-Service Training