You are given the following data for taillight assemblies: Management has decided that they must do something with the inability of the taillight assemblies to pass the quality specifications. Yet currently they do not know what areas they should look at. To help management in dealing with this issue, which of the following quality control tools would be most appropriate?

Question

You are given the following data for taillight assemblies:  Management has decided that they must do something with the inability of the taillight assemblies to pass the quality specifications. Yet currently they do not know what areas they should look at. To help management in dealing with this issue, which of the following quality control tools would be most appropriate?

Quizplus · Accepted Answer

The key to answering this question is to understand that management does not know why they are having a problem. When this occurs, then cause-and-effect diagrams are the most appropriate tools.

You Are Given the Following Data for Taillight Assemblies