All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:
A)Standardization across multiple locations.
B)Economies of scale.
C)Use of remotely located back-office employees.
D)Easier customization of services.

Question

Quizplus · Accepted Answer

Decoupling front and back offices allows for standardization, economies of scale, and the use of remotely located employees, but it might actually make customization of services more challenging due to the separation of customer-facing and operational processes.

All of the Following Are Potential Benefits of Decoupling Front