If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?
A)Support processes
B)Physical evidence
C)Back-office/invisible contact employee actions
D)Front-office/visible contact employee actions

Question

Quizplus · Accepted Answer

The delivery of gasoline to a service station is a support process because it is an essential activity that supports the core service but is not directly visible to the customer.

If You Were Developing a Service Blueprint, How Would You