Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard.

Question

Quizplus · Accepted Answer

The balanced scorecard approach includes a mix of financial and non-financial measures, and financial measures such as ROI and residual income may be included to provide a complete picture of organizational performance. Operating measures, such as customer satisfaction and employee engagement, are also included to measure long-term success and competitiveness.

Financial Measures Such as ROI and Residual Income as Well