Philip Crosby claimed that quality is free because companies can use employees who are already being paid to make the quality improvements.

Name: Philip Crosby claimed that quality is free because companies can use employees who are already being paid to make the quality improvements.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Philip Crosby's assertion that "quality is free" means that the costs of preventing defects are less than the costs of correcting them, not that companies can use existing employees without additional costs.

Philip Crosby Claimed That Quality Is Free Because Companies Can