Customer satisfaction is defined as ________________.
A) The degree to which an individual will resist switching from one offering to another
B) The level of liking an individual harbors for an offering
C) Customer laziness in trying new products
D) The likelihood that a customer becomes a buzz marketer
E) The number of purchases in a defined period of time
Correct Answer:
Verified
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Q40: CRM is _.
A) A software system
B) A
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Q50: A data warehouse _.
A) Is a place
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