Carl, a customer solutions manager for a wholesale air conditioning and heating company, has empowered his employees to take action on any customer issue.One way to motivate employees to do the best for the customer is to ____________.

Question

Quizplus · Accepted Answer

Rewarding employees for putting the customer first and praising them to the company as a whole are both effective ways to motivate employees to do their best for the customer. Paying them on a gross sales commission may incentivize employees to prioritize sales over the customer's needs and wants. Therefore, the best choice is E, as it promotes customer satisfaction without sacrificing the quality of service.

Carl, a Customer Solutions Manager for a Wholesale Air Conditioning