The American Society for Quality defines ________ as the total features and characteristics of a product or a service made or performed according to specifications to satisfy customers at the time of purchase and during use.
A) costs
B) margin
C) quality
D) integrity
E) appraisal
Correct Answer:
Verified
Q8: What are costs of qualities (COQ)?
Q9: A _ identifies potential causes of defects
Q10: _ are costs incurred to detect which
Q11: The managerial accountant at Change Organization needs
Q12: _ refers to how closely the characteristic
Q14: ISO 9000,developed by the International Organization for
Q15: The Lighthouse Factory manufactures lighthouses,and the managers
Q16: What is the most direct financial measure
Q17: _ are costs incurred on defective products
Q18: Cause-and-effect diagrams are also called _.
A)static charts
B)control
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