After Mary's Gifts and Cards surveyed its customers,it discovered that its customers preferred the company's competition more than 70 percent of the time.The most frequently cited reason was customer service.During which stage of Lewin's change model should Mary provide her employees with this information about the problems with customer service?

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The Answer of After Mary's Gifts and Cards surveyed its customers,it discovered that its customers preferred the company's competition more than 70 percent of the time.The most frequently cited reason was customer service.During which stage of Lewin's change model should Mary provide her employees with this information about the problems with customer service?

After Mary's Gifts and Cards Surveyed Its Customers,it Discovered That