Luis,the sales manager of IT Sales,mentioned to his assistant,Marla,"I just got off the phone with one of our best customers and he told me about quite a few customer service issues,and I'm glad he took the time to call.You know,most people will not call a company when they have a problem;they just tell friends,family,and coworkers." This statement about who customers call when complaining about faulty customer service is accurate.

Question

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Studies have shown that most customers who experience poor customer service do not directly complain to the company, but instead share their negative experiences with friends and family or on social media platforms. Therefore, it is important for companies to actively seek out feedback from their customers in order to improve their customer service.

Luis,the Sales Manager of IT Sales,mentioned to His Assistant,Marla,"I Just