Paula,a plant manager,received an e-mail from the CEO stating that the company will now be focusing on customer service.The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers.Paula is a(n)

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Paula is responsible for coordinating the activities related to the customer service strategy for the lowest-level managers, which indicates that she is a middle manager. The fact that she received the directive from the CEO suggests that there are higher-level managers in the organization, making options A, B, and C less likely. Option E, top manager, typically refers to executives like the CEO, and while Paula received direction from the CEO, she is not at that level of the organizational hierarchy.

Paula,a Plant Manager,received an E-Mail from the CEO Stating That