Operations management is the only function by which managers can directly affect the value provided to all stakeholders-customers, employees, investors, and society.

Question

Quizplus · Accepted Answer

Operations management is responsible for managing the processes and activities that transform inputs into goods and services. By doing so, operations managers can directly impact the quality, timeliness, and cost-effectiveness of the products or services provided to customers, the job satisfaction and productivity of employees, the profitability and growth of investors, and the social and environmental impact of the organization. Therefore, operations management plays a crucial role in creating value for all stakeholders.

Operations Management Is the Only Function by Which Managers Can