Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?
A)Leadership
B)Workforce Focus
C)Customer Focus
D)Measurement, Analysis and Knowledge Management

Question

Quizplus · Accepted Answer

While leadership is important for any manager, it may be considered the least relevant to an operations manager when compared to the other categories such as workforce focus, customer focus, and measurement and analysis. An operations manager is primarily responsible for the efficient and effective use of resources to produce goods or services, and while leadership skills can aid in achieving these goals, it is not the most critical aspect of the role.

Of the Seven Categories of the Malcolm Baldrige National Quality